Privacy Policy
Introduction
Dannells Ltd is committed to respecting and protecting your privacy. We treat your personal information with the same care and respect as our products and services.
This Privacy Policy applies where we act as a data controller, meaning we determine how and why your personal data is processed. It applies to personal data collected through our website.
We only collect personal data that is necessary to process your orders or enable you to use our website. We do not, and will never, sell your personal data to third parties.
Your online account includes marketing preference settings, allowing you to control whether you receive direct marketing communications and how your information is used.
Please read this policy carefully to understand how we collect, use, and protect your personal data.
About This Policy
This Privacy Policy explains how Dannells Ltd (“we”, “us”, or “our”), which operates this website, uses the information you provide.
We may update this Privacy Policy from time to time by publishing changes on this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
We may collect and process the following information:
- Your name, title, contact details, delivery address, and billing information when you place an order
- Transaction and payment details, including credit or debit card information
- Information about your preferences, interests, and experiences with our products
- Your communication and marketing preferences
How We Use Your Information
We collect this information to understand your needs and provide a better service. Your data may be used for the following purposes:
- Internal record keeping and order processing
- Improving our products, services, and website performance
- Customer service follow-up by email, phone, or post
- Administering promotions, prize draws, or competitions
- Market research and customer feedback
- Fraud prevention and detection
- Legal compliance or disclosure where required by law
- Sharing necessary information with trusted third parties such as couriers or subcontractors for order fulfilment
Security
We are committed to keeping your personal information secure. We use appropriate physical, electronic, and managerial safeguards to prevent unauthorised access, disclosure, or misuse of data collected online.
Cookies
Cookies are small files stored on your device that help improve your browsing experience. They allow us to analyse website traffic and tailor our site to user preferences.
We use cookies to:
- Monitor website usage and performance
- Understand which pages are most useful to visitors
- Improve website functionality and user experience
Cookies do not give us access to your computer or personal information beyond what you choose to share. You can accept or decline cookies through your browser settings, although disabling cookies may affect website functionality.
Sharing Information & Your Choices
By using this website, you consent to the use of your information as described in this Privacy Policy unless you inform us otherwise.
We may share your information with:
- Other divisions within Dannells Ltd
- Third-party service providers who assist with order fulfilment and delivery
Additional Information
8.1 All personal data is processed in accordance with this Privacy Policy.
8.2 Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites.
8.3 We recommend that you print or save a copy of these terms for your records.
8.4 If any part of this policy is deemed unenforceable, the remaining sections will continue to apply.
8.5 This agreement is personal and no third party may enforce its terms under the Contracts (Rights of Third Parties) Act 1999.
8.6 This Privacy Policy constitutes the entire agreement relating to your use of this website.
8.7 This policy is governed by English law, and the courts of England and Wales shall have jurisdiction.
8.8 Consumer cancellation rights are detailed in our Delivery & Returns Policy. Custom-made products are excluded from standard cancellation rights.
Further Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Customer Services
Dannells Ltd
Unit 13 Abbey Mead Industrial Park
Brooker Road
Waltham Abbey
Essex
EN9 1HU
Phone: 01992 700311
Email: info@dannells.com