Privacy Policy

Dannells Ltd is committed to respecting and protecting our customers' privacy and treats it with the same respect as our products and the services we offer. This policy applies where we are acting as a data controller with respect to your personal data, in other words, where we determine the purposes and means of the processing of such personal data. It captures personal data through our websites.

We’ll only collect the necessary personal data to process a sale for you or so you can use our website.  
We do not, and will not, sell any of your personal data to any third party.

We incorporate marketing preferences in your online account, which affect how we will process your personal data. By using the marketing preferences functionality, you can specify whether you would like to receive direct marketing communications and limit the use of your information.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Privacy policy
This privacy statement sets out how Dannells Ltd ('we' 'us' or 'our'), who operate this website located at Dannells Ltd ('Site'), use the information you give us.

We may change this privacy statement at any time by posting such changes on the site. Your continued use of the site after notice of changes shall mean you have agreed to the new privacy statement.

We are committed to respecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement. By using the site, you agree to this use.

What we collect
We may collect the following information:

Where you place an order, we will collect your title, name, contact details, delivery address, billing information, transaction and credit card information.  

We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.

What do we do with the information we gather?
We require this information to understand your needs and provide you with a better service.
In particular, we may use your information for the following reasons:

Internal record keeping

Analysis purposes to develop and improve our products and services.

To allow our representatives to follow up, either by e-mail, phone or mail.

People who have purchased goods from our site as part of our customer care procedures.

To administer any prize draws or competitions you might enter.

From time to time, to contact you for market research purposes. We may contact you by e-mail, phone or mail.

For the prevention and detection of fraud or if the law permits or compels us to disclose it or we otherwise have a
duty to disclose it to a third party, or to pass to anyone whom we transfer our rights or obligations to under our

Terms (such as subcontractors and couriers).

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.  We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Who We Share the Information with and Your Choices
When you use this site and have not advised us to the contrary, you agree that we may use your information for the purposes set out in this Privacy Statement.
We may pass information about you to the following, who may use it for the same purpose as set out above, and
to other divisions of Dannells Ltd

8.1 Any personal details you provide to us are kept and processed in accordance with our Privacy Statement.

8.2 This site may contain links to other websites not under our control. We accept no responsibility or liability for
the content or availability of those sites.

8.3 We may not necessarily keep a copy of these Terms and your order. We advise you to print a copy of them for your information in the future.

8.4 If any section of the Terms is held by a Court or other competent authority to be unenforceable then that section shall be considered deleted and not apply but the rest of the Terms will.

8.5 This agreement between us is personal to us, and no other person who is not a party to these Terms shall be entitled to enforce any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999 (or any analogous laws).

8.6 The Terms are the entire terms and conditions between us in relation to your use of this site and any purchase made over the site and no other terms, conditions or representations made by us and any of our employees or agents (unless made fraudulently) shall apply.

8.7 The Terms shall be governed by English law, and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence, and contact between us shall be made or conducted in the English language.

8.8 If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us if you wish to cancel within seven days, starting on the day after the goods are delivered to you. This policy does not apply to products such as 'Custom Printed' banners as these are made specifically to customer requirements. If you choose to cancel, then the goods must be returned to us in their original unused condition and with all packaging intact, together with your receipt. Please note that an administration fee of £15.00 per product will be charged for all returns. This will not be charged if the goods are found to be faulty. Carriage & Insurance Costs can only be refunded if the goods are faulty.

Please refer to our Delivery & Returns Policy for full details on how to return an item.

Further Information
If you have any queries in connection with these terms, please contact us at:

Customer Services
Dannells Ltd
Unit 13 Abbey Mead Industrial Park
Brooker Road
Waltham Abbey

Phone: 01992 700311