Please Note

As you know, Omicron (Covid) is rapidly spreading around the country.
To keep our employees safe and healthy in the workplace, we have introduced strict social distancing measures that have slowed our production.
Many of our workers are skilled and trained to use unique machinery in the manufacturing process of our products.

Like most businesses, we have had many staff absences due to the 7 day isolation rules, which has caused us difficulties.
So orders are not going out as quickly as we would like them to at the moment, please bear with us.


Delivery information

Please read our delivery information both before and after you place your order.

When do we dispatch orders?

Our factory dispatches orders Monday to Friday.

How long does it take to dispatch orders?

This very much depends on the items that you order; some goods are dispatched the same day; others may need to be cut or reeled down for you.

Standard delivery for UK Mainland 

Within 3 - 5 working days after the order has been placed if the item is in stock and is not made to order.

For personalised items, please allow a further 5 days on top of the delivery times above

If you need your order faster, we'll do our best to help. 

Please contact us before completing your order for estimated delivery time.

UK Delivery charges

No matter how it's dressed up, the costs of delivering the goods from our factory to your door are paid by the customer. Some firms choose to add an additional charge to each product to subsidise the delivery charge; we don't. We keep our prices as low and transparent as possible and only try to recover the costs incurred. We do offer to absorb the delivery charges (FREE DELIVERY) for all orders over £75.00 before VAT to mainland UK.

Supplementary Delivery Charges
If you live in highland, island or rural postcode, the delivery may take longer, and there may be an additional shipping charge. 
The additional charges will depend on the size and the weight of the consignment and its value. 
Our customer services will contact you if we need to apply a charge.

Which courier service do you use?
We use Royal Mail, Parcelforce and DPD, details below

How much does it cost to send a parcel?
The cost of sending parcels depends on the size and weight of the consignment.
We have listed our courier rates below, but we don't know the combination of items you are ordering, or how many parcels,  so we cant advise you of the service to select.

Royal Mail 48 hours tracked service
The charge is £3.95
+vat per parcel.  
Orders will be delivered within 48 hours of dispatch from our factory. 
For more information or to make a claim
Click here

Royal Mail 24 hours tracked service
The charge is £4.95
+vat per parcel.  
Orders will be delivered within 48 hours of dispatch from our factory. 
If you select this service and your parcel goes missing you will need to contact Royal Mail.

For more information or to make a claim
Click here

DPD Delivery Services  
The charge is £6.95 +VAT per consignment.
Your order will be delivered within 24 hours of dispatch from our factory, Monday to Friday.

You will receive a one-hour delivery window, plus a host of rescheduling options both the night before and on the day of delivery.

What's more, Follow My Parcel enables customers to watch the progress of their delivery on a real-time map, with a 15 minute time slot also provided. To take advantage of these great services, just make sure that you enter your  mobile phone number and email addresses with us, so we can then send you notifications.

Click here to track your item on the DPD website.


Delivery information for European & International customers

We would be pleased to offer you a quotation for delivery overseas.

If you would like a quotation please proceed as follows:-

  1. Make your product selections and add them to your shopping cart

  2. When you are finished with your product selection open up the cart

  3. Select your Country and the delivery method which will be “Estimate”

  4. Now press the “CHECKOUT” button

  5. Fill in your full address details for billing and shipping.

  6. Select the payment method as  "Quote for Overseas Shipping"

  7. This will complete your provisional order & we will arrange an estimate for the delivery charge.

  8. When the quotation is ready it will be sent to your email address.

If you are happy with the quotation we can proceed with the order, we will then send you a request for payment.  Please be aware that online international payments incur bank charges which must be met by the customer.

We do not charge customs duties on International shipments or any destination outside of the UK.  If any additional customs charges are incurred during your shipment they are not calculated or monitored by us nor are they the responsibility of Dannells Ltd

Returns - Unwanted Goods
You have the right to cancel your order; you do not need to state a reason for cancellation. If the goods have already been delivered they must be returned to us within 14 days of receipt. Goods must be returned unused and in the condition they were delivered in. You will be responsible for return delivery costs, but will be refunded the full cost of the products within 30 days of cancellation, according to the terms above. Proof of postage is not necessarily proof of delivery and you are therefore strongly advised to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods.

The following information should be included inside the packaging, your daytime telephone number, your order number or post code in order to reconcile the returned items. Alternatively, we aim to acknowledge all email complaints and advise how they will be handled within 3 working days.