Delivery Information
Please read our delivery information both before and after you place your order.
Delivery charges
The cost of delivering goods from our factory to your door is ultimately paid by the customer.
Couriers do not deliver for free, and we do not build delivery costs into product prices.
We keep our pricing clear and transparent and only charge the delivery costs we incur.
For orders over £75.00 (ex VAT), the UK mainland courier delivery charge is absorbed by us.
When do we dispatch orders?
Our factory dispatches orders Monday to Friday.
Closed at weekends and public holidays.
How long does it take to dispatch orders?
This very much depends on the items that you order; some goods are dispatched the same day; others may need to be cut or reeled down for you.
Standard delivery for the UK mainland
Within 3 - 5 working days after the order has been placed, if the item is in stock and is not made to order
For personalised items, please allow an additional five days on top of the delivery times above.
If you need your order faster, we'll do our best to help. Please get in touch with us before completing your order for an estimated delivery time.
Which courier service do we use?
We use Royal Mail, DPD and DHL
Further details are below.
How much does it cost to send a parcel?
The cost of sending parcels depends on the consignment's size and weight.
Our courier rates are listed below; however, as we do not know the combination of items in your order or how many parcels may be required, we are unable to advise which delivery service to select.
Royal Mail 48 hours Tracked Service
The charge is £4.99 + VAT per parcel.
Orders will be delivered within 48 hours of dispatch from our factory.
For more information or to make a claim Click here
(Please note you will not be charged if your order is over £75.00 to mainland UK)
DPD Delivery Services
The charge is £6.95 +VAT per consignment.
Your order will be delivered within 24 hours of dispatch from our factory, Monday to Friday.
You will receive a one-hour delivery window, plus a host of rescheduling options both the night before and on the day of delivery.
Click here to track your item on the DPD website.
(Please note you will not be charged if your order is over £75.00 to mainland UK)
Supplementary Delivery Charges
Delivery to Highland, island, or rural postcodes may take longer and may incur an additional shipping charge.
Any supplementary charges are dependent on the size, weight, and value of the consignment. If an additional charge applies, our Customer Services team will contact you before processing your order
Delivery Information for European & International Customers
You can now order directly from Europe from our new website and significantly reduce unnecessary bureaucracy and paperwork. Visit www.dannells.eu
We would be pleased to offer you a quotation for delivery overseas.
If you would like a quotation, please proceed as follows:-
- Make your product selections and add them to your shopping cart.
- When you are finished with your product selection, open up the cart.
- Select your country and the delivery method, "Estimate."
- Now press the "Checkout" button.
- Fill in your full address details for billing and shipping.
- Select the payment method as "Quote for Overseas Shipping".
This will complete your provisional order & we will arrange an estimate for the delivery charge.
When the quotation is ready, it will be sent to your email address.
If you are happy with the quotation, we can proceed with the order; we will send you a payment request.
Please be aware that international online payments incur bank charges that the customer must meet.
We do not charge customs duties on International shipments or any destination outside the UK. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us, nor are they the responsibility of Dannells Ltd.
Delivery Information for European Customers
You can now order directly from Europe from our new website and significantly reduce unnecessary bureaucracy and paperwork. Visit www.dannells.eu
Returns - Unwanted goods
You have the right to cancel your order; you do not need to state a reason for cancellation. If the goods have already been delivered, they must be returned to us within 14 days of receipt. Goods must be returned unused and in the condition they were delivered. You will be responsible for return delivery costs but will be refunded the total price of the products within 30 days of cancellation, according to the terms above. Proof of postage is not necessarily proof of delivery. Therefore, you are strongly advised to send your package by recorded delivery, registered post or courier, and maintain sufficient insurance to cover the value of the goods.
Important note when returning
The following information should be included inside the packaging: your daytime telephone number, order number or postcode to reconcile the returned items. Alternatively, we aim to acknowledge all email complaints and advise how they will be handled within three working days.
Thank you for reading our information, if you have any questions please contact us..