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Terms and Conditions

Terms & Conditions of Sale

GENERAL
1.1  These terms and conditions ("Terms") explain your rights and obligations in relation to this web site located at www.needcraft.co.uk / Martin Dannell & Co Ltd ("Site") and any goods purchased through this Site.

Please read them carefully. You may have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.

1.2  This Site is operated by Martin Dannell & Co Ltd ("we", "our" or "us").
Our Registered Office is: 6 Breams Buildings, London EC4A 1QL
You can telephone us on 01992 700311

1.3  We may change the Terms at any time by posting such changes on the Site.
Your continued use of the Site after notice of changes shall mean you are bound by the new terms. 

USE OF THE SITE
2.1 The content of and copyright in the Site is owned by or licensed to us. You are permitted to view or print individual pages for your own personal use. Any other use must be with our prior written permission.

2.2 We reserve the right to suspend, restrict or terminate your use of this Site at any time.

PURCHASING FROM US
3.1 The Site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to dispatch of such goods. If you are unhappy with these improved, altered or modified goods you may inform us within 7 days, starting on the day after the goods are delivered to you. In order to receive a refund, the goods must be returned in their original unused condition and with all packaging in tact, together with your receipt. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. An administration fee of £15.00 per item  will be charged for all returns for refund. (Please note: The administration fee will only be charged if the item is not faulty, or doesn't differ significantly from the advertised goods.) Please see our specific Delivery & Returns policies which forms an additional part of these 'Terms and Conditions of Sale'.

3.2 Whilst we try to display goods on our Site that are held in stock, if the ordered goods are not available we will advise you of this as soon as reasonably possible. You will be given the option of ordering an alternative product or receiving a full refund.

3.3 By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to couriers and other subcontractors).

3.4 We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we dispatch to you the goods which form the subject matter of your order. We may at our total discretion reject your order.

3.5 All drawings, specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the Terms.

PRICING
4.1 All prices are in British Pounds. The cost of transporting goods ("Carriage & Insurance Costs") are as set out within our Delivery & Returns policies and are based on the shipping location. These Carriage & Insurance Costs shall be added to the price to be paid by you.

DELIVERY
5.1 We aim to dispatch goods within 2-3 days from receipt of your order and deliver goods to you within 1 working day from dispatch, however we cannot give an exact delivery date or time of day.
If we are unable to deliver the goods within 30 days of receiving your order, we will inform you, then if you wish, you may cancel the contract and we will refund any money paid by you.

5.2Please see additional information contained within our Delivery & Returns policies which forms an additional part of these 'Terms & Conditions of Sale'

DAMAGED OR DEFECTIVE GOODS
6.1You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible before using the item and refer to our Delivery & Returns policies for instructions on how to return an item.

LIMITATION OF LIABILITY
7.1 WE DO NOT LIMIT OUR LIABILITY TO YOU FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR FOR FRAUD.

7.2 ALL REASONABLE EFFORTS HAVE BEEN MADE TO TRY TO ENSURE THAT THE INFORMATION CONTAINED ON THE SITE IS CORRECT AND UP TO DATE. HOWEVER, WE CAN NOT GUARANTEE THIS IS THE CASE AND WE SHALL NOT BE LIABLE FOR INACCURACIES OR FOR YOUR RELIANCE ON INCORRECT OR OUT OF DATE INFORMATION. WHILST WE WILL TRY TO TAKE ALL REASONABLE STEPS TO PROTECT YOUR PERSONAL DETAILS, WE CANNOT GUARANTEE THE SECURITY OF ANY DATA YOU DISCLOSE ON-LINE AND WILL NOT BE RESPONSIBLE FOR ANY BREACH OF SECURITY UNLESS THIS IS DUE TO OUR NEGLIGENCE. WE DO NOT HAVE ANY LIABILITY TO YOU ARISING OUT OF YOUR USE OR INABILITY TO USE THE SITE. WE WILL NOT BE LIABLE TO YOU FOR ANY UNFORESEEABLE LOSSES.

7.3 WE WILL BE EXCUSED PERFORMANCE OF ANY OF OUR OBLIGATIONS IF CAUSED BY CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL OR BEYOND THE REASONABLE CONTROL OF OUR SUPPLIERS, INCLUDING WITHOUT LIMIT INDUSTRIAL DISPUTES, WAR, FLOOD AND CHANGES IN LEGISLATION.

7.4 SAVE AS SET OUT IN CLAUSE 7.1, OUR LIABILITY TO YOU FOR:

7.4.1 DAMAGE TO PHYSICAL PROPERTY CAUSED BY OUR NEGLIGENCE OR BY THE GOODS SHALL NOT EXCEED £5,000 PER EVENT OR SERIES OF CONNECTED EVENTS;

7.4.2 SUBJECT TO CLAUSES 7.1 AND 7.4, THE AGGREGATE OF ALL CLAIMS ARISING IN CONNECTION WITH THE GOODS (WHETHER DUE TO BREACH OF CONTRACT, OR NEGLIGENCE, OR OTHERWISE) SHALL NOT EXCEED THE PRICE PAID BY YOU IN RESPECT OF THE GOODS THAT ARE THE SUBJECT MATTER OF THE CLAIM IN QUESTION.

 7.5 EXCEPT AS SET OUT IN PARAGRAPH 5 ABOVE OR AS OTHERWISE SET OUT IN THIS AGREEMENT, WE DISCLAIM ALL TERMS, CONDITIONS, REPRESENTATIONS AND WARRANTIES (WHETHER EXPRESS OR IMPLIED) TO THE EXTENT PERMISSIBLE BY LAW.

OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE

Privacy Statement
This privacy statement sets out how Martin Dannell & Co Ltd ("we" "us" or "our"), who operate this web site located at Martin Dannell & Co Ltd ("Site"), use the information you give us. We may change this privacy statement at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you have agreed to the new privacy statement. We are committed to respecting your privacy. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. By using the Site you agree to this use.

What We Collect
We may collect the following information:
Where you place an order, we will collect your title, name, contact details, delivery address, billing information, transaction and credit card information. We may also ask you to provide us with information regarding your personal or professional interests, demographics, experiences with our products, and contact preferences in order to provide you with further correspondence about our products and services.

What do we do with the Information we gather?
We require this information to understand your needs and provide you with a better service. In particular, we may use your information for the following reasons

Internal record keeping
Analysis purposes to develop and improve our products and services
To allow our representatives to follow up, either by e-mail, phone or mail

People who have purchased goods from our site as part of our customer care procedures

To administer any prize draws or competitions you might enter

From time to time, to contact you for market research purposes. We may contact you by e-mail, phone or mail

For the prevention and detection of fraud or if the law permits or compels us to disclose it or we otherwise have a duty to disclose it to a third party; or to pass to anyone whom we transfer our rights or obligations to under our Terms (such as subcontractors and couriers).

Who We Share the Information with and Your Choices
When you use this Site and have not advised us to the contrary, you are agreeing that we may use your information for the purposes set out in this privacy statement.

We may pass information about you to the following, who may use it for the same purpose as set out above, and

To other divisions of Martin Dannell & Co Ltd
 

8.1 Any personal details you provide to us are kept and processed in accordance with our Privacy Statement.

8.1 This Site may contain links to other web sites not under our control. We accept no responsibility or liability for the content or availability of those sites.

8.1 We may not necessarily keep a copy of these Terms and your order. We advise you to print a copy of them for your information in the future.

8.1 If any section of the Terms are held by a Court or other competent authority to be unenforceable then that section shall be considered deleted and not apply but the rest of the Terms will.

8.1 This agreement between us is personal to us and no other person who is not party to these Terms shall be entitled to enforce any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999 (or any analogous laws).

8.1 The Terms are the entire terms and conditions between us in relation to your use of this Site and any purchase made over the Site and no other terms, conditions or representations made by us and any of our employees or agents (unless made fraudulently) shall apply.

8.1 The Terms shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us shall be made or conducted in the English language.

8.1 If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us if you wish to cancel within 7 days, starting on the day after the goods are delivered to you. This policy does not apply to products such as 'Custom Printed banners as these are made specifically to customer requirements. If you choose to cancel then the goods must be returned to us in their original unused condition and with all packaging in tact, together with your receipt. Please note that an administration fee of £15.00 per product will be charged for all returns. This will not be charged if the goods are found to be faulty. Carriage & Insurance Costs can only be refunded if the goods are faulty.
Please refer to our Delivery & Returns Policy' for full details on how to return an item

Further Information
If you have any queries in connection with these terms please contact us at:

Customer Services
Needcraft.co.uk
Martin Dannell & Co Ltd
Unit 13 Abbey Mead Industrial Park
Brooker Road
Waltham Abbey
Essex
EN9 1HU

Or email us at enquiries@martin-dannell.co.uk